Policies

Shop Policies

Shipping

Shipping is offered through Canada Post with discounted rates offered from Shopify Shipping.

Processing & Shipping

Please allow for 1-5 business days (excluding ALL holidays that fall on business days) for order processing and packaging before your order is shipped. Shipping times vary.

Please confirm that your address is correct before submitting your final order. We are not responsible for lost or stolen items or items that do not get to you because of an incorrect address.

Do you offer local pick up?

Yes! There is an option for local pick up.  Please note that this option will be by appointment only! Alternately pick up can be arranged if I ma at a local market near you, this can be discussed by email. Please choose the pick up option at the time of check out, when your order is complete and ready an email will be sent to you to discuss a date and time for you to come pick up your package.

Returns

We do not accept returns or exchanges. All sales are final. Please be sure about the item before you submit your order. The only exception to this is in the case of missing items or the wrong items being sent. If your order is missing an item or if you have received the wrong item, please reach out by email to earthandlight3@gmail.com within 48 of receiving your order to discuss a resolution.

If you are ordering a ring, and are unsure about your ring size, the best way to obtain an accurate measurement is to go to a jewelry store and have your finger sized. This will only take a few minutes and will ensure that your ring will fit.

What if my order arrives damaged?

Earth & Light is not responsible for any lost or damaged goods due to carrier mishandling. However, in the instance that your package is damaged, please reach out via email or a direct message on our social media channels. We will evaluate damaged goods on a case by case basis.

Can I cancel my order?

If a shipping label has not been created prior to your need to cancel, you may cancel your order for a full refund. If a shipping label has been created but your order has not been dropped at the post office, you may cancel for a full refund for the items, but you will still be charged for shipping since your label has already been purchased. If you need to cancel an order for any reason, please reach out by emailing earthandlight3@gmail.com

By placing an order from Earth & Light, you are agreeing to ALL shop policies. Please contact us with any questions prior to placing an order.

If you have additional questions please email earthandlight3@gmail.com. If it is regarding an order, please include your name and order number.